The last working part of the session belongs to the room. We read our page back, check that nothing essential has been left out, and put the headings in the order that matters most. Each heading then becomes a recommendation, written in the…

This is the longest single part of the session, and it is built entirely out of what the room says. One at a time, each person names one procedure that cost them time since arriving in Belgium, says where it stopped, and says what the gap o…

We do not rewrite one form. There are too many, they change, and the same problems appear in all of them. Instead the room builds the page that ought to be attached to any public form in Brussels, answering the questions a newcomer needed a…