تغييرات في "2. What every form should tell you - The "Easy-access" Template"

We do not rewrite one form. There are too many, they change, and the same problems appear in all of them. Instead the room builds the page that ought to be attached to any public form in Brussels, answering the questions a newcomer needed answered and nobody thought to answer.

Here we will discuss about the Easy-Access template. It can be tested against any procedure, which is what makes it worth giving to an office.

We need to do the following:

• What nobody told you: Let’s answer the following questions

• Finding the headings

• Writing the page: Under each heading the room writes the sentence that should actually appear, in words a person understands without help.

When you will respond please see the following questions to guide our discussion:

• What did you need to know that nobody told you?

• What did the office demand before the form could even be started?

• Which required document did you only find out about when you were already at the counter?

• Which single word had to be explained to you by somebody else?

• What does a form like this assume you already know?

• Is there a term here with no real equivalent in Arabic?

• How would somebody who cannot read French get through this at all?

• What should the office have written at the top of the page, before anything else?